About Us
Web Privacy Statement
OPEN CHANNEL is committed to maintaining your privacy.
We value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for this web site.
Collecting information on site visitors
OPEN CHANNEL collects information on our site visitors including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, nonpersonal information. OPEN CHANNEL uses this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared within OPEN CHANNEL's departments to provide an overview of how visitors use the site. This is done for the purposes of providing you with continually improved online services.
IP Addresses
OPEN CHANNEL's web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate form only and cannot be traced to an individual user.
Collecting information on OPEN CHANNEL members
As part of becoming a Member or utilising services of OPEN CHANNEL, we collect personal information about you in order for us to contact you and to assess our services. We collect personal information directly from an individual who joins OPEN CHANNEL.
Email communications from OPEN CHANNEL
OPEN CHANNEL also provides you with selected information about training and related opportunities in email newsletters. This free service is sent to subscribers of OPENLine and provides the option of opting out at the point of registration. OPEN CHANNEL may also make you aware of additional products and services from time to time.
Storage and Security of Personal Information
OPEN CHANNEL takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by OPEN CHANNEL. However, OPEN CHANNEL will not be held responsible for events arising from unauthorised access of your personal information.
Access to Your Information
OPEN CHANNEL will provide access to personal information held about an individual to that individual only. Requests to access or amend information can be made by emailing: info@openchannel.org.au.
Feedback
OPEN CHANNEL welcomes ideas and collects feedback about all aspects of its services, including the website on a regular basis. All feedback will be analysed and used to inform improvement of OPEN CHANNEL activities and systems. Once feedback is analysed it is archived according to our Archiving Policy and accessed by appropriate personal.
Privacy and Site Changes
OPEN CHANNEL reviews its policies annually, any updates to this privacy statement will be versioned and available on the website. A full version of OPEN CHANNEL Privacy Policy is available from reception.
Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with OPEN CHANNEL, you can contact us in the following ways:
Email: info@openchannel.org.au
Telephone: +61 (0)3 8610 9300
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